Empowering Business Success, Elevating Leaders' Growth
At Ad Astra Growth, we help B2B organizations and individuals achieve growth through tailored consulting and coaching services. Led by Elizabeth, a customer success expert with over 20 years of experience, we specialize in building, scaling, and optimizing Customer Success frameworks to boost retention and revenue.We also offer personalized coaching for individuals, using a holistic approach that balances professional success with personal well-being, empowering clients to reach their full potential.
What We Do
At Ad Astra Growth, we specialize in empowering B2B enterprises and individuals to elevate their customer success strategies. Our goal is to help companies and leaders build, scale, and refine their operations to foster sustainable growth and lasting customer relationships.
Our Consulting Services
Customer Success Frameworks
Strategy Design: Crafting custom customer success strategies that align with your goals.
Operational Excellence: Refining operations like data capture, health scoring, and journey mapping.
Framework Implementation: Developing systems for onboarding, renewals, risk assessment, and more.
Playbooks: Creating tools for managing escalations, account planning, and customer community building.
Team Building and Leadership
Leadership Coaching: Mentoring leaders in customer success, team building, and decision-making.
Team Structure & Training: Designing onboarding and professional development programs.
Cross-Functional Collaboration: Facilitating alignment across teams to enhance impact.
Success Operations & Metrics
Performance Tracking: Building metrics and reporting systems to measure success and growth.
Health Scoring: Implementing health scoring and customer segmentation for proactive engagement.
Tech-Touch Solutions: Scaling customer service with automated tools for education and engagement.
Relationship & Growth Management
Executive Relationships: Strengthening executive relationships to drive loyalty and expansion.
Risk Management: Identifying and mitigating risks to ensure retention.
Growth Strategies: Designing strategies for upsell and cross-sell opportunities.
Our Coaching Services
Executive Coaching: Personalized coaching to enhance leadership and strategic management in customer success.
Individual Coaching: Helping professionals grow in their careers, overcome challenges, and achieve their goals.
Team Coaching: Boosting team performance, collaboration, and communication to thrive in a dynamic environment.
We provide tailored, results-driven solutions to help you build or refine your customer success operations. No matter where you are in your journey, we’ll guide you toward meaningful and sustainable success.
The Team
Elizabeth QuispeElizabeth is the founder of Ad Astra Growth, bringing over 20 years of experience in customer success and enterprise technology. She is dedicated to helping B2B organizations and individuals build, scale, and optimize their customer success frameworks. Known for her hands-on approach, Elizabeth has a strong track record of building customer success teams from the ground up, creating operational structures that foster both customer loyalty and long-term growth.Before founding Ad Astra Growth, Elizabeth held leadership roles at global companies such as Glassbox Inc., Alpha Inc., and Smartling Inc., where she led efforts to retain, and expand customer bases across diverse international markets. Her ability to retain and grow revenue while building teams in regions such as the North America, EMEA, APAC, and LATAM is a cornerstone of her expertise.At Ad Astra Growth, Elizabeth combines her deep industry knowledge with a focus on empowering leaders and developing strategies that align with broader business goals. Her approach is holistic, blending professional success with personal well-being to ensure sustainable results.Elizabeth’s passion for excellence and her commitment to delivering impactful solutions make her a trusted consultant and coach.
Contact Us
We’d love to hear from you! Whether you have questions about our services, want to explore how we can help your organization grow, or just want to start a conversation, feel free to reach out to us.